Service Area

In our service area you will find information on repair service and on-site maintenance & inspection.

Please find answers to the most frequently asked questions in our FAQ’s to give you quick support.

 
Support sachsenring bike manufaktur
flächendeckender Kundendienst der Sachsenring Bike Manufaktur GmbH, Hotline für den Kunden

How to contact our our After-Sales Department

You have questions about products from our online shop or need help and support with your bike? We therefore included most of the questions in our FAQ, so that we can give you a quick answer to your questions. If the subject you are looking for is not mentioned or you have a specific question, our customer service is with pleasure at your disposal.
You can contact our customer service by e-mail at support@radservice.info or by calling +49-(0)180-5212009 or +49-(0)3464-9019-0.
You already bought your bike and have a service question? Please contact us via this form.

 

Maintenance & Inspection

Similar to a car, regular inspections of your bike are also extremely important. We gladly take over these inspections and maintenance for you. Depending on the season and age of your bike, our trained technicians will put your bike or e-bike to the acid test.

The maintenance service therefore includes adjustment, maintenance and repair work. We can also offer necessary spare parts at extra cost after checking the material availability.

Please easily make an appointment with our customer service.

Fahrräder und E-Bikes - flächendeckender, deutschlandweiter After Sales Service

All-round carefree package for your bike or E-Bike

Maintenance & Inspection of a bicycle

EUR 89,00*

Maintenance & Inspection of an e-bike

EUR 99,00*

Electronic System

Wheelset
Tires, tire pressure and the bearing play are checked. Wheels are centred if necessary.

Brakes & Gearshift
Brakes and gearshift circuit are checked and adjusted if necessary.

Miscellaneous
The torque of the screw connections and the control head bearing are checked and adjusted if necessary. Handlebars, handlebar stem and the handles of your bike are also checked.

Maintenance & Inspection of an additional bicycle on site will be charged EUR 49.00*.

Service is only available in Germany.

*Prices are to be understood incl. VAT

Electronic System
Checking the connectors, charger, battery and motor.

Wheelset
Tires, tire pressure and the bearing play are checked. Wheels are centred if necessary.

Brakes & Gearshift
Brakes and gearshift circuit are checked and adjusted if necessary.

Miscellaneous
The torque of the screw connections and the control head bearing are checked and adjusted if necessary. Handlebars, handlebar stem and the handles of your bike are also controlled.

Maintenance & Inspection of an additional e-bike on site will be charged EUR 59.00*.

Service is only available in Germany.

*Prices are to be understood incl. VAT

reparaturservice

Repair Service

As with any technical product, a repair can also become necessary with a bicycle. To ensure that you can continue to enjoy your bike and your next trip, we offer a repair service for many of our brands. Please contact our customer service first. In many cases, the problem can be mutually solved on phone. If this is not the case, we will send a technician to your home. Please contact our service department by e-mail support@radservice.info or by phone under +49-(0)180 5212009 or +49-(0)3464-9019-0.

Online Shop

We offer a variety of models and brands in our Sachsenring Bike online shop. Either trekking, city or mountain bike, motor-assisted or compact as folding bike.

In our online shop you will surely find your new bike. Each bike is presented accordingly with the appropriate specifications and a small description and will be conveniently delivered to your home.

 
Onlineshop